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Beyond CRM

Many marketers spend time with their CRM systems. Expensive cloud-based tools that automate Customer Relationship Management. Maybe customers don’t want to be managed. They probably don’t. It might be more useful to think of our most important work as customer relationship

Road Snacks #2 — Jack Van Cleaf

The second issue of Road Snacks is out featuring an interview with Nashville-based singer/songwriter Jack Van Cleaf . I like his song Rattlesnake , maybe you will, too. Road Snacks is semi-regular interview series between an ice cream shop and a touring musician talking

The Flashlight Gun Is Peak WTF America

An officer “accidentally” fired his weapon during an NYPD raid on a student-occupied building at Columbia University on Tuesday. Apparently, he mistook his gun for a flashlight. You may be wondering: how could this happen? Well, like this. From a 2014 article in the Denver Post

The Art of Work in the Age of AI Production

I enjoyed Ezra Klein’s podcast conversation with Nilay Patel , the editor of The Verge. They talked about media and AI mostly. (First of all, anyone who says they’re trying to “revolutionize the media through blog posts” is a-ok in my book.) Anyway, here’s Patel on the

Do liberal arts liberate?

In Jack London’s novel, Martin Eden personifies debates still raging over the role and purpose of education in American life - by Nick Romeo Read at Aeon

Aeon