Headlines

A captive audience

The moment you start treating your customers as captives, they begin to make other plans. It might take a while, but they always end up leaving. The first step is warning away their friends. On the other hand, when we treat our customers like the free agents they are, they

A View From the Easel

“My batik process is done in stages: from drawing, to waxing, to color staining, to boiling, and finally to oil painting.”