Headlines

The empathy of instructions

It’s difficult to write directions. A user interface, a map or a recipe all require empathy. That’s because the person writing it knows something the reader doesn’t. In fact, that’s the only reason to do it. But because instructions exist to bridge this gap, we benefit by

Brass Bands

"I quite like the brass band version of ‘Bohemian Rhapsody’, but I’m not sure it’s what Freddie Mercury had in mind."