“No problem” is a problem

The right response to feedback is, “thank you.” Or perhaps, “that’s a great point.” Even if it’s not your job to change the system, or not your fault that things didn’t work as expected, both of these responses are valid and useful. Feedback is a gift. It lets you know precisely what the other person […]


This entry originally appeared at seths.blog/2021/06/slippery, and may be a summary or abridged version.